Assistant Housekeeping Manager

Hyde Bodrum

ASSISTANT HOUSEKEEPING MANAGER

To assist in overseeing and directing the day-to-day operations of the Housekeeping Department as well as in the forward planning of the department.

KEY ROLES & RESPONSIBILITIES

• Direct work assignments of supervisory and non-supervisory personnel.
• Monitor Housekeeping personnel to ensure guests receive prompt and courteous service and that all guests’ profiles are adhered to.
• Inform other operating departments of Housekeeping matters, in particular Front Office to ensure accurate room status, as well as Engineering and Laundry.
• Schedule routine inspections by supervisors of all housekeeping areas including occupied and non-occupied rooms.
• Inspect guest rooms and all public areas and restaurants on a regular basis to ensure furnishing, facilities and equipment are clean and in good condition.
• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.
• Maintain a steady flow of communication within the Housekeeping Department.
• Monitor and ensure consumption of guest supplies is under control.
• Assists in monitoring Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
• Coordinate routine cleaning programs including spring cleans, etc. 

OCCUPATIONAL HEALTH AND SAFETY (OH&S) RESPONSIBILITIES

• Ensure all OH&S legislation, policies and procedures are adhered to.
• Be familiar with property safety, first aid and fire and emergency procedures.
• Log security incidents and accidents in accordance with hotel requirements.

PERSONAL ATTRIBUTES

• Must be able to lead and manage a team and have previous experience of doing so.
• Knowledge of Opera Property Management System would be desirable.
• Must be proficient in Microsoft Office.

QUALIFICATIONS

• Degree in Hotel Management

EXPERIENCE

• Minimum 3 years Housekeeping experience preferably in a luxury hotel environment with 2 years at management level