Customer Support Consultant

KOMTAŞ BİLGİ YÖNETİMİ DAN. VE TİC. A.Ş.

• BS or MS degree in Computer Science, Engineering or related field.
• Proven work experience as a Technical Support Engineer at least 5 years experience.
• Experience in data warehouse appliances (preferably Teradata and/or Oracle)
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Ability to provide step-by-step technical help, both written and verbal
• Excellent problem-solving and communication skills
• Good command of written and spoken English

İŞ TANIMI

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including software setup and configuration
• Track issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal/global teams
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals