Customer Service Employee

Omron Electronics

İŞ TANIMI

We are looking for a Customer Service Employee for our growing organisation in Istanbul, Turkey.

Summary of primary duties and responsibilities;

 

• Execute, provide and communicate accurate and timely (administrative) customers service activities in line with the customer care group plans and policies in order to create customer satisfication and retention
• Execute the order invoicing process; order intake, acceptance, entry, acknowledgement, exceptions, invoicing and filing
• Keep track of order time in close cooperation with the procurement&planning responsible and ensure proper registration
• Provide data and information to customers about, orders, prices, delivery time, stock levels, etc. and support with data gathering
• Analyze customer requests and anticipate on the needs and wishes of our customers and propose optimized Total Solutions with our integrated automation products
• Experience in a similar job preferable customer service environment with knowledge of CRM and ERP systems
• Excellent knowledge of the MS Office (Word, Excel and Power Point)
• Good level of english
• Soft skills: Result oriented, positive mindset, thinking in solutions, flexible, quality minded and excellent communication skills on all level