İş Yerinde
İş Yerinde
Çalışma Şekli
Tam Zamanlı
Pozisyon Seviyesi
Uzman
Departman
Teknik
Teknik
Başvuru Sayısı
200 başvuru
Çalışma Şekli
Tam Zamanlı
Pozisyon Seviyesi
Uzman
Başvuru Sayısı
200 başvuru
Departman
Teknik
GENEL NİTELİKLER VE İŞ TANIMI
Competency / Performance Drivers
- Fluent English
- Excellent Problem solving skills
- Good Troubleshooting Skills
- Good Team Work and Interpersonal Skills
- Good communication skills
- Analytical thinking
- Degree qualified in Engineering discipline preferably Telecommunication, Electronics, Electricity or Computer Science
- At least 2 years hands on experience in Internet Service Provider’s related departments
- Good understanding of Voip Technologies
- Good understanding of PSTN Technologies (ISDN PRI, Q931 signallig)
- Good understanding of Voip Protocols (SIP, H323, MGCP)
- Minimum 1 year Hands on experience of Audiocodes, Quintum, Teles, Cisco, Veraz Voice Gateways
- Hands on experience on SBC and Softswitch management
- Good understanding of IP network technologies
- Certification or accreditation in CCNA/CVOICE
İŞ TANIMI
We are seeking a Voice Support Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Voice Support Executive of Vodafone Turkey.The accountabilities of this role are:
- Accountable for resolving corporate customer incidents occurred on VFNET voice core network or on Customer voice equipments
- Accountable for resolving corporate customer requests by making configuration on VFNET voice core network and Customer voice network equipments
- To response and resolve customer incidents and requests tickets on Service Desk within agreed KPI’s
- To make root cause analysis and ensure permanent solutions for each customer cases
- Accountable for managing and operating all of the customer voice network devices to ensure to have best service quality level defined in KPI’s
- To ensure to backup configuration files of the Customer Voice Network Devices periodically
- To inform and escalate core network infrastructure problems to third level teams
- Accountable for designing, planning, implementing and operating of the big corporate customer’s voice network
- To work at customer side in case of an urgent customer problem if necessary
- To implement security policy rules defined in VFNET security policy to customer voice network devices.
- High Level Design of the complex voice customer projects
- Accountable for analyzing of customer voice infrastructures for special and big projects. Planning, designing and implementing necessary configurations in order to have new capabilities or service improvements
- Accountable for providing optimum voice network design in order to fit customer needs and service quality KPI’s
Aday Kriterleri
Pazarlama Aktiviteleri Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Pazarlama Aktiviteleri Uzmanı Pazarlama Aktiviteleri Uzmanı Maaşları Pazarlama Aktiviteleri Uzmanı Nasıl Olunur? Pazarlama Aktiviteleri Uzmanı Nedir? Pazarlama Aktiviteleri Uzmanı İş İlanlarıHakkımızda
About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiPazarlama Aktiviteleri Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Pazarlama Aktiviteleri Uzmanı Pazarlama Aktiviteleri Uzmanı Maaşları Pazarlama Aktiviteleri Uzmanı Nasıl Olunur? Pazarlama Aktiviteleri Uzmanı Nedir? Pazarlama Aktiviteleri Uzmanı İş İlanları