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İlan yayından kaldırılmıştır
İstanbul(Avr.)
İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Customer Services / Call Cen...
Customer Services / Call...
Application Count
276 application
Job Type
Full-Time
Position Level
Specialist
Application Count
276 application
Department
Customer Services / Call Cente...
QUALIFICATIONS AND JOB DESCRIPTION
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
- At least a university graduate
- For male candidates for at least 2 years of military service completed or suspended
- Between the ages of 24-35,
- Competence in working with the customer and service-oriented,
- Willing to team work
- Own responsibility and initiative
- At least two years and at least a year Call Center experience
- English must be
- Takes personal responsibility
- Sees the big picture and important details
- Listens and understands customer needs
- Works effectively in a changing environment
- Stress management
İŞ TANIMI
We are seeking a Partner Management Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Partner Manager of Vodafone Turkey.The accountabilities of this role are:
- Responsible end-to-end outsource mobile , data customer operations activities, including analysis, design process, execution , reporting and coordination b/w Partner.
- Responsible for delivering Vodafone ınbound&outbound target of outsource operations.
- Coordinating with internal parties providing product information (specifications, scope of customizing, details etc.) to Vodafone teams.
- To ensure KPI targets are met on a monthly/yearly basis.
- Drive process efficiency & increase Vodafone process efficiency.
- Analyze and evaluate the effectiveness of COPS operations, methods, costs, and results.
- Develop and implement special Customer operation activities to meet the KPI target.
- Monitoring partner performance and reporting to management .
- Supervising relations with other departments to drive required changes for better,mobile,data customer operations activities.
- Supervisory development of tactics and offers to ıncrease success ratio of customer operations .
- Promote positive relations with partners, vendors, and distributors.
- Analyze and actively supervıse quality of outsource operations.
Preferred Candidate
More than 2 years of experience
Bachelor’s(Graduate), Master’s(Graduate), Doctorate(Graduate)
Çağrı Merkezi Geliştirme Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Çağrı Merkezi Geliştirme Uzmanı Çağrı Merkezi Geliştirme Uzmanı Maaşları Çağrı Merkezi Geliştirme Uzmanı Nasıl Olunur? Çağrı Merkezi Geliştirme Uzmanı Nedir? Çağrı Merkezi Geliştirme Uzmanı İş İlanları
Hakkımızda
About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiÇağrı Merkezi Geliştirme Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Çağrı Merkezi Geliştirme Uzmanı Çağrı Merkezi Geliştirme Uzmanı Maaşları Çağrı Merkezi Geliştirme Uzmanı Nasıl Olunur? Çağrı Merkezi Geliştirme Uzmanı Nedir? Çağrı Merkezi Geliştirme Uzmanı İş İlanları