GENEL NİTELİKLER VE İŞ TANIMI
We are seeking a Billing & Mediation Operation Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting Billing & Mediation Services Manager of Vodafone Turkey.
The accountabilities of this role are:
The main responsibility of the role is to provide operational activities and support for Fixed Billing & Mediation Department. Responsible keeping them up and running uninterruptedly on a 7/24 hour basis, keeping system outage duration in minimum levels. - Keeping systems within the minimum service failure time
- Day-to-Day Operational Activities of Billing & Mediation Services
- Accountable for system performance, including quality capture and assessment and also taking necessary actions
- Perform deeply analysis and troubleshooting in case of emergency or operational needs
- Analyzing the root cause of the incidents, and propose process improvements
- Responsible to solve cases in KPI for escalated tickets
- Perform periodic maintenance processes and works according to business requirements
- regular security monitoring to identify any possible intrusions
- Familiar with KPI based working model
- To analyze technical specifications for the integration of new services
- Define and design backup architecture, which includes OS, DB, Application and Logs.
İŞ TANIMI
Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
- B.Sc. in in Computer, Electronics/Telecommunication Engineering or in a related discipline
- Good command of speaking/ writing/reading English
- Significant experience in Billing operations
- Significant experience in relational DB operations
- Significant experience in UNIX Operating system
- Experience in UNIX shell scripting and PL/SQL
- Military service should be completed for male candidate