İlan yayından kaldırılmıştır

Billing Services Operations Specialist
Vodafone Telekomünikasyon A.Ş

İstanbul(Avr.), İstanbul(Asya)

İş Yerinde

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Departman

Mühendislik

Başvuru Sayısı

60 başvuru

Çalışma Şekli

Tam Zamanlı

Pozisyon Seviyesi

Uzman

Başvuru Sayısı

60 başvuru

Departman

Mühendislik

GENEL NİTELİKLER VE İŞ TANIMI

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

Knowledge on Oracle SQL is a must
Knowledge on Fundamentals Unix is a must
Knowledge on WS is a must
Responsible for configuring, maintaining, troubleshooting and monitoring any issues for Kenan Application, which includes Collection, Dunning, Rating, Billing & Order service.
Attend design meetings for new projects and report issues if necessary
Perform troubleshooting, incident and error handling for systems
Following up on reported defects within predefined SLA; making sure it is solved within predefined SLA
Running analytical troubleshooting techniques on the systems/modules that malfunctioned
Gathering required data and logs for the analysis; making sure defect is opened with required information
Operational support of Billing Services systems on 7*24 basis to provide continuous IT services availability and issue resolution.
Periodic monitoring and performance tuning of the systems
Create necessary alarms for new projects
Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
Protect user accounts and associated passwords , and accept accountability for any actions performed via usage of those accounts.

İŞ TANIMI

We are seeking a Billing Services Operations Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Billing&Charging Operations Snr.Manager of Vodafone Turkey.

The accountabilities of this role are:

Responsible for performing application monitoring and performance tuning of released product and services
Responsible for troubleshooting of transactions
Creating new alarms for new products and services and take necessary action when triggered
Providing required information for defects, following up on defects within predefined SLA
Solving Fault cases reported by Cops within predefined SLA
Performing necessary tests on preproduction before releases
Responsible for KPI reports