İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Customer Services / Call Cen...
Customer Services / Call...
Application Count
155 application
Job Type
Full-Time
Position Level
Specialist
Application Count
155 application
Department
Customer Services / Call Cente...
QUALIFICATIONS AND JOB DESCRIPTION
- Having Call Center experience is an advantage
- Preferably oral and written communication skills in English
- Experience on reporting min two years
- Must have experience with following tools; CMS, BO, ISIS
- Multi-task management
- Excellent command of MS Office applications
- Strong Analytical thinking and presentation skills and deliver expectations on time
- No military obligation for male candidates
İŞ TANIMI
- Weekly and monthly management presentations
- Preparing and sharing the call center customer's performance report with the managers
- Organize requests for staff shift regulations and make entry into the workforce planning practice and report loss of work
- To analize the call center sales and reporting
- Make and report weekly analysis of usage rates of used services
- Tracking and reporting changes in staff information (resignation, new recruitment, transitions etc.
- Reporting (education, age, seniority, location, sex) to be used in measuring the level of current staffing
- To report employees' overtime, absenteeism and leave information, to bring related documents to the HR unit,
- Prepare and follow up department purchasing requirements. To ensure that the appropriate budget is not exceeded within the financial period, follow up with the relevant unit.
- To plan social activities
- Headcount coordination with cops planing department
- To organize and follow the arrangements for employees' transportation, catering needs
Preferred Candidate
Çağrı Merkezi Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Çağrı Merkezi Uzmanı Çağrı Merkezi Uzmanı Maaşları Çağrı Merkezi Uzmanı Nasıl Olunur? Çağrı Merkezi Uzmanı Nedir? Çağrı Merkezi Uzmanı İş İlanlarıHakkımızda
About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiÇağrı Merkezi Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Çağrı Merkezi Uzmanı Çağrı Merkezi Uzmanı Maaşları Çağrı Merkezi Uzmanı Nasıl Olunur? Çağrı Merkezi Uzmanı Nedir? Çağrı Merkezi Uzmanı İş İlanları