İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Customer Relations
Customer Relations
Application Count
119 application
Job Type
Full-Time
Position Level
Specialist
Application Count
119 application
Department
Customer Relations
QUALIFICATIONS AND JOB DESCRIPTION
- Deep knowledge and experience of working in telecommunication (min 3 years)
- Experience in process design & improvement
- Experience in project/programme management
- Experience in data analysis of large data
- Experience in Lean/6 sigma preferable
- Have belief in his/her own ability, decision and opinion even in challenging circumstances.
- Ability to bring customer insight and use customer perspective as an input in the projects and processes.
- To do things proactively, stepping up and taking action to improve current situations or address challenges and potential opportunities.
- Engage people on the direction and goals for team/project and be an excellent role model
- Display sound judgement, considering the pros and cons of different options and situations to make informed and robust decisions.
- Fluent in English
İŞ TANIMI
We are seeking a Process Design&Improvement Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Process Design&Improvement Manager of Vodafone Turkey.- Track KPIs for the area of responsibility and take necessary actions to improve them.
- Initiate projects to improve all customer touching processes and operational KPIs as aresult of data and process analysis.
- Trigger, own, kick-off and manage improvement projects/studies end to end from the project kick-off to improvement actions delivery for COPs, CRM and customer experience.
- Monitor and track the impact of the actions taken.
- Design minimum cost processes considering the customer satisfaction in new projects.
- Collect reliable data, convert and deliver it to related parties as Voice of the customers
- In order to understand root causes and improve accordingly, analyze data by using Lean/6 Sigma tools and techniques as much as possible.
- Evaluation of the improvement suggestions coming from fields, coordinating required units and taking action.
- Bilaterally transfer knowledge between operations & other departments of the company.
- Build relations depending on trust with all stakeholders.
- Be the SPOC and expert for the responsibility area.
- Present COPs in the process related projects that touch customers for coordination and designing end to end processes.
Preferred Candidate
Müşteri İlişkileri Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri İlişkileri Uzmanı Müşteri İlişkileri Uzmanı Maaşları Müşteri İlişkileri Uzmanı Nasıl Olunur? Müşteri İlişkileri Uzmanı Nedir? Müşteri İlişkileri Uzmanı İş İlanlarıHakkımızda
About Vodafone: Every great brand stands for something and at Vodafone we exist to connect for a better future. At Vodafone, our people live the bran
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiMüşteri İlişkileri Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Müşteri İlişkileri Uzmanı Müşteri İlişkileri Uzmanı Maaşları Müşteri İlişkileri Uzmanı Nasıl Olunur? Müşteri İlişkileri Uzmanı Nedir? Müşteri İlişkileri Uzmanı İş İlanları