SPA MANAGER

Levist Emlak Geliştirme Otelcilik ve Turizm A.Ş.

• Degree from an accredited university in Business Administration, Hotel Management, or related major

• 4 years of experience in the SPA, Guest Services, Front Desk, Sales and Marketing, or related professional area.
• Excellent communication skill both team and Guest Relations
• Excellent command of English language, both spoken and written

İŞ TANIMI

• Manages overall operations of the spa; carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• To Lead, direct and supervise spa team in creating an outstanding experience for the guests - so that guests are greeted in a professional, friendly, and timely manner
• Managing SPA team members and spa therapists to ensure high motivation, provision of high quality service and ongoing development
• Manages guest feedback effectively to ensure continuous service and programme improvement
• To maintain quality effectively within brand values and standards
• Responds to audits to ensure continual improvement is achieved
• Ensures health and safety regulations are complied with the feedbacks are observed by guests, and team members
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Deals with all membership enquiries, membership sales and renewals in line with prearranged targets and take and administer bookings and payments where necessary.
• Ensures all complaints are dealt with promptly and efficiently and in confidence, initiating corrective actions if required.
• Empowers all team members to deal with guest complaints
• Guides SPA Team to become caring problem solvers, cooperative, accommodating and fair.