İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Information Technology
Information Technology
Application Count
149 application
Job Type
Full-Time
Position Level
Specialist
Application Count
149 application
Department
Information Technology
QUALIFICATIONS AND JOB DESCRIPTION
- Bachelor's Degree in computer sciences, electronics or related fields.
- Minimum 3 years of technical work experience.
- Very good communication skills to accept end user calls in a professional way
- Technical certifications will be an advantage but not required.
- Ability to adopt standards including system change management and project management practices.
- Detail oriented, organized and possess self-management and prioritization skills to handle multiple tasks.
- Self-motivated, self-starter, team player, able to set priorities and manage to deadlines.
- No military service obligation for male candidates.
- Fluency in English.
İŞ TANIMI
Responsible for monitoring of a complex multinational IT Infrastructure and troubleshooting of reported incidents from Windows - Linux Servers, Network Infrastructure and Business Applications in a centralized network operation center.
- Accepting calls and emails from end users and 3rd party companies.
- Monitoring the availability of the complete IT Infrastructure
- Documenting reported incidents or observed outages/anomalies from monitoring systems in a professional service management tool
- Analyzing the issue and fixing the problem.
- Escalation of the incident to engineering teams, in case a proper solution cannot be found.
- Communication of incidents according to defined processes
- Administration, maintenance and troubleshooting of Windows Servers and roles, Active Directory (DNS, DHCP, GPO Etc.),
- Administration, maintenance and troubleshooting of Linux server/client operating systems
- Administration, maintenance and troubleshooting of Middleware solutions (Apache Tomcat, JBoss etc.)
- Administration, maintenance and troubleshooting of Backup Solutions
- Administration, maintenance and troubleshooting of VLAN separated Local Area Networks
- Basic configuration knowledge of Wide Area Network and Security Systems
- Knowledge in Virtualization platforms is a plus
- Provide expedited resolution and 7x24 support for mission-critical systems.
- Performing daily Routine Tasks and monitoring objectives (Log, Alert and Performance monitoring of Windows and Linux Servers, Critical Business Applications and Network Infrastructure)
- ITIL Skill set requirements
Preferred Candidate
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