Regional Quality Senior Specialist

Vodafone Telekomünikasyon A.Ş

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.
 

• 3+  years’ experience  within the telecommunications industry
• Preferably Masters in Electronics & Telecommunications Engineering.
• Significant experience in Network Quality, Optimization, Planning & Operations with a good understanding of end to end network topology and services across multiple domains such as RAN, PS Core, CS Core, CPN, and Transmission
• Deep Knowledge of 3GPP & LTE Standards
• Deep Knowledge and Working experience of vendor implementations such as Huawei, Ericsson and NSN.
• Significant experience of using network statistics, networks traces/signalling and drive trialling logs to analyse and improve network performance.
• Knowledge on mobile network performance monitoring with passive probing tools to maximize Qos through optimum network performance, such as North-I, P.I. Works, etc.
• Hands-on experience on active Probing tools such as SIGOS, DAP, etc.
• Knowledge on GIS mapping applications in order to make proper demographical decisions e.g. Map-Info.
• Able to design and execute Packet Core Network Tests, evaluate the results to troubleshoot with Wireshark.
• Capable to read and process technical documents, academic papers and researces is a must.
• Good knowledge of structured query language (SQL) is a plus.
• Technical enthusiasm in telecommunication systems and upcoming technologies.
• Good interpersonal skills (team working, presentation, negotiation, problem solving and decision making)
• Fluent in English both spoken and written 

We are seeking a Regional Quality Senior Specialist with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to  Regional Network Quality Manager of  Vodafone Turkey.

• Implement, operate and manage Vodafone’s E2E Network Performance and Customer Experience measurements.a
• Managing solutions, vendors, and processes, to provide consolidated Network Quality and Customer Experience reports towards the CTO/Group teams
• Feeding analysis into our Strategy and Business Planning processes in order to steer investments/manage resources.
• Perform Network Audit and Deliver key insights on customer experience, behaviour/usage to Technology and Commercial functions. Drive improvements
• Develop and standardize network/service quality KPI definitions
• Ensure that technical KPI thresholds / targets for tracked metrics are met at each regional level. Identify/Esclate potential problems with trajectory and drive necessary improvements.
• Analyse relevant data and identify improvement activities for External/Internal Benchmarking, taking  accountability of all actions to ensure Sustained Leadership in competitive benchmarks within the market.
• Extract Insights & Analysis from Field Benchmarking, CDRs and KPIs to ensure Best Network Quality with existing resources.
• Proactively fetch information and analyse different sources of data (such as crowdsourced data, per user data, network data …) Provide analysis and key insights.
• Plan and execute policies and procedures for performance of Quality functions in Regions;
• Work towards improving the operating quality and efficiency of different routine & special activities.
• Integration of new measurement strategies/KPI Techniques according to enhancements or industry best practices.
• Ensure readiness of processes and Field Measurements for next generation technologies.
• Create analysis from data collected from the Field.
• Ensure that Frame agreement with Fleet Management Vendor is honoured to the full extent.