İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Medium Level Manager
Department
Information Technology
Information Technology
Application Count
206 application
Job Type
Full-Time
Position Level
Medium Level Manager
Application Count
206 application
Department
Information Technology
QUALIFICATIONS AND JOB DESCRIPTION
- 5+ years of experience in IT support, including helpdesk team management
- Fluent in English, Russian or Arabic is a plus
- Position located in Turkey International Head Office of LCW; however international travels expected commonly and there should be no personal constraints
- Customer and solution oriented, excellent communication skills
- Experience in retail market is a plus in terms of retail business processes and store operations
- Experiences in implementing ITIL best practices is a must, Cobit framework knowledge is a plus
- Experience in Software development practices is a plus, experience with windows server maintenance, T-SQL and software algorithm approach
- Excellent knowledge of specific corporate ERP solutions, preferably Microsoft Dynamics NAV and Axapta
- Documentation and training skills is a plus for continuously increasing team competency
- Accepts challenges with motivation, committed, and proactive
İŞ TANIMI
- Manages the workload and schedule of the IT support team
- Increases competency of the support team by domains of business process knowledge, application and ERP knowledge, and technical knowledge to become a solution center by itself
- Regularly analyses IT ticket priorities, impacts and categories with the team. Creates improvement plans, executes with the team and reports on monthly basis by keeping them in a structural way
- Makes regular analyses and service reports for support team and for SLA follow-up. Figures improvement areas, registers and follows in a structural way and executes the actions with team coordination and finally, presents the improvement figures concretely upon completion
- Responsible for all related corporate applications/software. Manages documentation in a structural way as knowledgebase with the team according to knowledge management best practices
- Responsible by publishing the knowledge for the country IT professionals in LCW International country offices, ensures the learning process, measures and reports accordingly.
- Responsible for Problem Management process - Analyzing, figuring repetitive patterns, implementing workarounds for known errors, keeping knowledgebase up to date, triggering change / release management processes
Preferred Candidate
Bilgi Teknolojileri Şefi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Bilgi Teknolojileri Şefi Bilgi Teknolojileri Şefi Maaşları Bilgi Teknolojileri Şefi Nasıl Olunur? Bilgi Teknolojileri Şefi Nedir? Bilgi Teknolojileri Şefi İş İlanlarıHakkımızda
LC Waikiki, 1988 yılında Fransa'da çıktığı marka yolculuğuna, 1997 yılından beri LC Waikiki Mağazacılık Hizmetleri Ticaret A.Ş.çatısı altında Türk mar
Şirket Sayfasına GitŞirketin Aydınlatma Metni
Detaylı BilgiBilgi Teknolojileri Şefi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Bilgi Teknolojileri Şefi Bilgi Teknolojileri Şefi Maaşları Bilgi Teknolojileri Şefi Nasıl Olunur? Bilgi Teknolojileri Şefi Nedir? Bilgi Teknolojileri Şefi İş İlanları