Customer Experience Senior Associate Manager

Vodafone Mobile Operations LTD

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

• 4-6+ years of high achievement in a functional role as a business consultant, focused in customer experience and/or contact center
• Demonstrable business consulting delivery experience in the telco business specifically around Customer experience and insights, customers channel and interaction solutions.
• Previous experience in a customer focused role.
• Bachelor’s / MBA degree preferred.
• Strong Influencing skills that can maintain and improve the customer’s experience
• Excellent speaking & listening skills, attention to detail, proactive self-starter
• Strong track record of relationship building
• Ability to articulate and work through complex challenges specific to customer interactions and business change
• Demonstrated experience presenting to and working with a variety of the public (peers, internal partners, external constituencies and decision makers)
• Advanced level of Excel knowledge and computer literacy
• Strong Analytical skills and Customer focus, with experience manipulating multiple raw data sets in order to identify operational issues or areas for improvement
• An energetic and infectiously positive attitude
• Insatiable intellectual curiosity
• Excellent presentation, verbal and written communication skills
• Ability to influence client decision makers across client business and functional departments, based upon experience and insight

We are seeking a Customer Experience Senior Associate Manager  with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting to Customer Experience Senior Manager, of  Vodafone Turkey.