İş Yerinde
İş Yerinde
Job Type
Full-Time
Position Level
Specialist
Department
Customer Services / Call Cen...
Customer Services / Call...
Application Count
274 application
Job Type
Full-Time
Position Level
Specialist
Application Count
274 application
Department
Customer Services / Call Cente...
QUALIFICATIONS AND JOB DESCRIPTION
- Bachelor’s degree or equivalent relevant experience required. Bachelor’s / University Degree in Engineering / Electronics or Electrical / Biomedical / Mechanical / Biology or Physics is preferred.
- Proven experience record in a technical position, supported by references
- Customer relationship and communication skills
- Fast engagement to issues; strong task and process management
- Technical service experience in remote support or repairs, maintenance of electromechanical systems is preferred.
- Strong interest to analytical tools and software oriented solutions and practices
İŞ TANIMI
- Customer Support Center Specialist is responsible for providing customer remote and phone support for lab systems, assay applications and instrument solutions.
- Acts as remote technical support, solution provider for an effective and un-interrupted system operation.
- Responds to customer inquiries and complaints promptly.
- Follows online instrument health status and act proactively to solve issues before systems interrupt the operation. Identify customer needs, provide solutions and assign to relevant field force if needed.
- Completes all required documentation for support transactions according to the company, quality and regulatory guidelines.
- Provides best in class solutions and experiences at customer expected level or beyond.
Preferred Candidate
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