Guest Services Agent

LE MERIDIEN İSTANBUL ETİLER

Make it personal. Go the extra step. Play as a team. Do what’s right!

Le Méridien Istanbul Etiler invites you to unlock a better way to experience the world with a new perspective. As Le Méridien Istanbul Etiler, the intersection point of art, cuisine and culture, we are looking for a Guest Services Agent.

University or vocational higher education degree on related fields
Fluent in English and Turkish
Ability to speak Mandarin/Chinese
Excellent communication skills verbal and written
Desire to participate as part of a team
Professional image and personality
Ability to work flexible hours, including weekends and holidays if necessary
Ability to work well under pressure of check-in/check-out of guests and in coordinating all departmental functions


 

İŞ TANIMI

•Will be passionate in delivering high level of service to internal and external guests alike and adhere to all brand standards, compliance standards and training schedules to sustain and contribute to the premium service delivered at Le Méridien Istanbul Etiler. 
•Will manage the switchboard where all incoming calls and external phone calls are done  in accordance to Marriott International and Le Méridien brand standards, with a high level of service understanding.
•Will be able to handle all guest related requests/defects either via the phone or in the Guest Services Office area and properly inform supervisors for further follow up and action.
•Will be responsible to keep the office and equipment clean and organized at all times, prepare daily wake up lists, make live wake up calls, prepare daily reports through Opera .
•Will be responsible of taking room service orders in accordance to brand standards.
•Will be highly familiar with all emergency procedures: bomb threat, fire alarm, death and evacuation plans.
•Will ensure that Guest Response Process is in place and all follow-up calls are made and will actively contribute to getting feedback from guests regarding their preferences.
•Will act as a communication agent between departments when necessary and ensure all guest related issues are addressed in a prompt and efficient manner.
•Will work with transparency and integrity, contributing to team work and spirit, at all times.