QUALIFICATIONS AND JOB DESCRIPTION
Vodafone is the leading mobile telecommunications company in the world, with more than 315 million customers worldwide and presence in over 30 countries. Vodafone entered the Turkish market in 2006, and is continuing its investment in the country and its operations with great success. - Exceptional communication and customer interface skills
- Proven teamwork qualities and skills
- Ability to communicate with business people about business issues and technical people on technical delivery
- Negotiation and creative problem solving skills
- Ability to effectively manage cross-functional teams
- Ability to manage in dynamic high growth and high uncertainty environments
- Strong focus on Delivery Assurance
- Excellent analytical skills (listening, questioning, challenging etc.)
- Strong technical background
- Graduate from a reputable university
- Telecoms background
İŞ TANIMI
We are seeking a Mobile Services Project Executive with the will and ambition to work in Mobile Customer&Solution Management Function, reporting Mobile Customer Management&Solution Manager of Vodafone Turkey.
- Defining, implementing and maintaining technology artefacts that highlight the art of the possible, the realisation of the business wish (roadmaps) and the end state architecture to support business propositions and operating model.
- Implementing and reporting on key measures that highlight the benefit of Enterprise Solution Sales and the value it adds to the business.
- Evolving and maintaining the department levels of industry knowledge on new and emerging technologies, industry trends and direction, and future product offerings that could drive benefit into the Vodafone operating model and supporting service catalogue.
- Leading effective inter departmental working, ensuring that interfaces and inputs, outputs are defined and managed between related functions.
- Lead and direct the design and deployment of uses cases in the form of trials and products for Enterprise Customers
- Acting as a consultant to internal IT and business stakeholders of the “art of the possible” within technology, bring to bear industry knowledge, market trend, product awareness, innovation and experience.
- Acting as a point of escalation and arbitration to ensure efficiency in Enterprise Solutions Sales Customer Management delivery.
- Managing Enterprise Customer End-to-End on board life cycle including mobile and fixed services activation and problem management.
- Improving Enterprise Customer Experience by regular network reporting and defining improvement areas