Servis Teknisyeni

Adecco

GENERAL QUALIFICATIONS AND JOB DESCRIPTION

The Adecco Group is the world’s leading HR solutions company. We believe in making the future work for everyone, and every day enable more than 3.5 million careers.

We skill, develop, and hire talent in 60 countries, enabling organisations to embrace the future of work. As a Fortune Global 500 company, we lead by example, creating shared value that fuels economies and builds better societies.

Our culture of inclusivity, entrepreneurship and teamwork empowers our 34,000 employees. We are proud to have been consistently ranked one of the 'World's Best Workplaces' by Great Place to Work®.

The Adecco Group AG is headquartered in Zurich, Switzerland (ISIN: CH0012138605) and listed on the SIX Swiss Exchange (ADEN) and powered by nine global lead brands: Adecco, Adia, Badenoch + Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional, and Hired.

We are looking for a "Service Desk Technician" for our customer who has established itself as a major player in “production”.

QUALIFICATIONS

• A Bachelor of Science degree in Computer Science or related field, or equivalent work experience desired.
• Must have or be willing to get the following certifications: Comp TIA Network +, Comp TIA A+.
• A minimum of 0-2 years’ experience with Windows System Administration desired.  
• Working knowledge of ITIL/ITSM, including processes surrounding Asset and Config Management, Change Control, Knowledge Management, Incident Management helpful.
• Must have strong interpersonal, written and verbal communication skills.
• Must be assertive and able to work independently.
• Must be willing to work unusual hours when needed.
• Must be dependable and punctual

JOB DESCRIPTION

•      The role will be responsible for the day-to-day support, coordination and escalation of mission critical IT systems including VMWare ESX, Hyper-V, O365, MS Windows 2012/2019, MS SQL 2017, SAP and Linux based operating systems.
•    Primary duties include Active Directory user management, network support, and maintenance of all client operating systems
•   Additionally, under both the direction of the System Administrators, Network Administrators, and Service Desk Lead the Service Desk Technician is responsible for maintaining all system hardware ensuring that the latest firmware is being run and client data is being backed up into OneDrive.
•    Ensure all company systems, applications and core architecture are available 24/7/365, and always escalate issues in a prompt manner. 

•  Ensure all company systems, applications and core architecture are available 24/7/365, and always escalate issues in a prompt manner.
•  Drive company standards within the client engineering space ensuring that all machines are identified, controlled, and are running the latest firmware and patches.
•  Ensure user satisfaction through meticulous management of user issues, and thorough and complete communications.
• Carefully follow processes and standards to ensure maximum user uptime.
• Review issues/tickets for patterns and make recommendations on change to leadership.
•  Administration of client machines ensuring that company standards are always followed and that company policies are strictly adhered to.
•  Stay current and up to date with all system information, changes and updates.
•  Ensure that Incident Management, Change Control and Asset Management processes are always followed.
•  Ensure tapes and/or media are always available to ensure system backups are conducted per schedule.
•  Train users on complex topics, make presentations to the wider team, and interact positively with upper management.
•   Work under the direction of the System administrators to deliver key projects to the company. 

Adecco is a private employment agency under Turkey Employment Organization's authorization 442 license number 09.11.2022

Adecco, İşkur'un denetiminde 09.11.2022 tarihli 442 No'lu lisans sahibi özel istihdam bürosudur.