Import Export Specialist

Baxter Turkey Renal Hizmetler A.Ş.

• University degree in Supply Chain, Logistics or Customs & Trade
• Minimum 5 years of years of related experience in multinational companies preferably in medical device and/or pharma sector
• Awareness of industry trends and developments in pharma and/or medical device import/export compliance
• Have solid knowledge on customs regulations
• Demand planning knowledge is a plus
• Strong analytical skills and ability to work with complex systems
• Exposure with Netsis or JDE systems usage, good MS Office applications knowledge
• Self-starter with the ability to prioritize and manage a number of time sensitive work streams/projects concurrently, and work effectively in a complex, rapidly changing environment
• Fluent in English
• Excellent communication and influencing skills
• Excellent internal and external relationship management skills

• Manage inbound/outbound shipments by liaising with internal and external requestors
• Single point of contact for import – liaise with Baxter team in Belgium
• Pivot role in order to balance imports vs inventory cover in Turkey 3PL warehouse in close collaboration with Demand  Specialist
• Follow-up stock, forecast and sales realization on regular basis for export flow
• Receive orders from export clients and create the orders in Netsis and in JD Edwards, coordinate order preparation and transport plans with clients
• Inform customs and preparation necessary documents (Commercial Invoice, packing list, etc)
• Follow- up customer payments, letter of guarantee documents and customer agreements;  provides documents to customs office
• Data entry to company import/export systems
• Manage customers in terms of order processing, order follow up, on-time deliveries with high level of service rate
• Identify customer's needs and determine appropriate action according to supply chain constraints
• Evaluate, investigate and resolve customer complaints
• Coordinate and manage the status of returns with sales team, customers and 3PL warehouse
• Booking of return/refusal invoices in systems
• Support all aspects of service to the customer including master data management
• Initiate and implement initiatives which improve customer service and responsiveness
• Coordinate stock availability with planning specialist and communicating to customers
• Provide shipment information to customers
• Proactively communicate supply chain issues about customers and provide solutions
• Single point of contact for Baxter Turkey on all trade compliance matters
• Monitor local Customs Community Directives and pharma – medical device regulations, aligning business process to comply with changing requirements
• Interface with government authorities as required
• Manage export and import license application processes when needed

Finally you will report to the Customer Operations Manager.

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