GENEL NİTELİKLER VE İŞ TANIMI
CCIE or CCNP Collaboration certified expected
Experience in LAN/WAN Networking, specifically on Cisco Platforms (routers, switches).
Have very good troubleshooting and analytical skills.
Have clear understanding of Cisco Voice network deployment models and should understand
functioning of voice network devices.
Have strong hands-on experience on Cisco Unified communication products:
-Cisco Unified Communication Manager (CUCM)
-Cisco Unified Communication Manager Express (CUCME)
-Cisco Unity Connection (CUC)
-Cisco Unity Express (CUE)
-Cisco Unified Contact Center Express (CUCCX)
-Cisco Unified Presence Server (CUPS)
Have In-Depth knowledge and STRONG Hands-On Experience on Cisco Voice Gateways/Voice
Signaling protocols like (H.323, MGCP, SIP and SCCP).
Have clear understanding on Telecom infrastructure protocols like (ISDN/T1/E1/BRI, Analog
signaling, CCS/CAS).
No travel restrictions, both domestic and international travel, having an international sense of business.
İŞ TANIMI
We are looking for a Voice Consultant who will be responsible for Cisco Hosted Collaboration System in planning and desinging processes. Cisco Hosted Collaboration System trainings will be delivered before the candidate is assigned to this position.
Maintain and update voice network diagrams and vendor information for voice network
devices.
Perform and produce root cause analysis.
Work with Third Party Providers to assist in Problem resolution of telecommunication
Problems.
Coordinating with Cisco TAC (Technical Assistance Center) for escalated issues and performing
troubleshooting with TAC engineers.
Perform various tasks relating to telephony operations, installation, and maintenance.
Monitor telecommunications links and telephony devices for failures and performance
problems, and perform capacity planning.
Provide L2 support for escalated tickets from L1 engineers.