HR Operations and Delivery Associate

Conduent

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. 

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.  

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents.  

We are looking for HR Operations and Delivery Associate who will work at our office in Istanbul, Umraniye.  

Responsibilities:  

• Participates and liaises centralized human resource services across employee data, talent acquisition operations, benefits, grievance procedures and leaves.
• Communicates services with the internal and external human resource information systems, human resource program managers and technology specialists.
• Researches and resolves problems in a timely manner, finding the root cause of issues in order to provide accurate answers and facilitate appropriate solutions.
• Identify and drive process improvements.
• Uses knowledge of internal or external business issues to improve processes.
• All other duties as assigned

Qualifications:  

• Minimum 3 years of experience in Human Resources in an operational context, preferably in contact centers
• The required minimum degree is university level, preferably in Human Resources or related fields
• Good command of English in both written and spoken
• Strong interpersonal skills
• Good presentation and organization skills
• Proficient with Microsoft Office
• Ability to solve complex problems and take a new perspective using existing solutions
• Able to work flexibly, adapting quickly to change and responding positively to new ways of working enabling us to thrive on change and constantly improve
• Demonstrable ability to influence, negotiate and manage objections effectively
• Demonstrate ability to communicate information clearly and effectively both verbally and in writing with colleagues of a similar status, both formally and informally
• Ability to contribute fully to an effective team environment; demonstrate willingness to work cooperatively with others to achieve shared goals
• The ability to obtain and effectively use information, including the ability to identify the information needed, seek the information from a variety of sources, and skillfully extract and report the information for business benefit
• Able to provide guidance and support to junior team members

Organizational Relationships and Benefits: 

You will be working in a global company and directly reporting to HR Operations and Delivery Manager in Turkey.

In return for your commitment, you will be rewarded with a competitive salary and a benefits package which includes:

• Sodexo restaurant card
• Shuttle service
• Kindergarten
• Internet allowance
• Health service at the office
• Private insurance
• BES

Apply now!