Operational Support Specialist | Roka

D.ream (Doğuş Restaurant Entertainment&Management)

Job Purpose           

To ensure prompt communication and correspondence within internal departments and external parties and ensure the smooth running of the day to day enquiries at zuma.

Objectives & Goals

·         To coordinate with Human Resources on a regular basis

·         To coordinate with the Finance Department on a regular Basis

·         To coordinate with the Cost control department on a regular Basis

·         To Coordinate with the Cashier department on a regular Basis

·         To Coordinate with the IT department on a regular Basis

·         To liaise with the Restaurant personnel on a daily basis

·         To assist with purchasing and/or obtaining quotes for equipment, furniture, furnishings and uniforms

·         To assist in identifying opportunities for operating cost controlling

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Main Duties

·         To coordinate travel arrangements for task force locally and internationally

·         To identify and correct any errors, check petty cash, voids and promo reports

·         To update the Micros System

·         To communicate any price changes to the cost control department

·         To ensure you maintain clear communication between the Kitchen and FOH departments regarding your daily reconciliation if you have identified any problems

·         To ensure that all correspondence between departments and external parties is professional and in accordance with ROKA standards of performance, clear records to be kept

·         Ensuring that all rotas are entered in the finger print system

·         To coordinate all HR related issues,  hiring, disciplinary action, staff file update, recruitment

·         To assist the Restaurant Managers with guest complaints, where applicable, ‘copy of bill’ requests and enquiries

·         To assist the Restaurant Managers with any food safety issue with our Health and safety department

·         To organise and schedule necessary training for staff and managers when required

·         To ensure that all administration and follow up calls regarding maintenance for the restaurant are handled efficiently and clear records kept

Departmental Responsibilities

·         To conduct monthly inventory checks on all stationery and office supplies

·         To ensure that any deposits or refunds are handled in the office and clear records kept for accounting purposes

·         To assist with obtaining quotes for purchasing of furniture and fittings for the office and Restaurant

·         To distribute all mail to the relevant departments/managers

·         To attend weekly management meetings and record clear, concise minutes of these meetings

·         To carry out any other reasonable duties and responsibilities as assigned

·         To work as a team player at all times and be prepared to be flexible in order to ensure that operations are always as efficient and profitable as possible.