Front Office Supervisor

DAY TARIM İNŞAAT DIŞ TİCARET A.Ş.

The role of Front Office Supervisor requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.

• Receives and processes incoming guests.
• Ensure a delightful, seamless arrival and departure for our guests.
• Greets guest and processes hotel registration and other transactions.
• Keeps current on hotel accommodations, services and local attractions.
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction.
• Works with other departments as appropriate to arrange for services requested by the guest.
• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards.

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Requirement/Skills;

• Minimum two years in hotel front desk position required.
• Strong attention to detail
• Works well independently or as part of a team
• Must be able to accurately follow verbal and written instructions and communicate effectively.
• Strong organizational skills, critical thinking skills, problem solver
• Willing to work a flexible schedule including weekends and holidays.