A Better Carrier Awaits
As a reputable and long-established dental tourism provider with a heritage that extends beyond that of many organisations in the field, Dental Centre Turkey has proudly served a generation of patients worldwide.
Dental Centre Turkey is a service provider company specialising in dental tourism. We are an inclusive and diverse organisation, offering a variety of services to international clients. While our focus is on creating innovative solutions in dental tourism, we are dedicated to enhancing the value of all services offered, reflecting our commitment to excellence in each of the sectors we specialise in.
Do you thrive on interacting with people from all walks of life?
We invite you to join our team of Patient Executives, becoming the trusted point of contact for international patients and guiding them confidently through every stage of their dental journey. You will oversee your own patient portfolio, refining your skills and converting leads into sales, benefiting from our commission-based reward scheme. You’ll have the exceptional opportunity to interact with an unusually broad and diverse patient portfolio. Grow your career and join our successful team.
Key Responsibilities
· Act as a key point of contact between the company and its patients.
· Build and maintain relationships with prospective patients.
· Interact with patients through multiple channels to deliver sales, including email, phone calls, and social media.
· Manage your own patient portfolio, connecting with new and existing patients to generate sales.
· Provide clear, comprehensive information about in relation to treatments, transfers, clinics and all other company services.
· Proactively address and resolve patient concerns, escalating to key personnel where necessary.
· Ensure timely and efficient responses to patients in full compliance with PDPL and GDPR guidelines.
· Develop and implement sales strategies to meet or exceed targets.
· Liaise with various third-party suppliers regarding patient enquiries, including treatment plans.
· Handle patient service issues to ensure a satisfactory and professional resolution.
· Identifying patient needs and ensuring helpful correspondence to ensure a positive outcome.
· Manage the patient relationship by handling enquiries and keeping detailed records of all communications/ actions.
· Consult with key personnel and apply their suggestions to help drive your sales performance.
· Maintain a positive and professional approach toward all sales leads and patients, fostering satisfaction and long-term loyalty.
· Thoroughly review all lead correspondence, providing effective, detailed, and timely responses through the appropriate channels, ensuring every question is answered.
· Proactively address and resolve patient concerns, escalating matters to key personnel where necessary.
Competences
· Advanced proficiency in written and spoken English, including strong reading and comprehension skills.
· A strong understanding of customer service standards with a genuine ‘patient first’ mindset.
· Ability to liaise confidently with different departments, clinics, and third-party suppliers regarding patient enquiries.
· A collaborative team player with strong communication skills suited to a corporate environment.
· Positive, energetic, and adaptable attitude, with excellent time-management and multi-tasking abilities.
· Exceptional communication and interpersonal skills.
· Willingness to participate in ongoing training and to continuously develop and improve skills.
· Experience with Microsoft Office programs, CRM, and ERP systems is preferred but not essential.
· Great salary package + GBP-based commission
· Clear career growth opportunities
· Private health insurance, shuttle service, meals
