Lsh Operasyon Yöneticisi

DHL Supply Chain

LSHC Operations Executive

About the Role

At DHL Supply Chain, we are looking for an experienced LSHC Operations Executive to support and develop our Life Sciences & Healthcare operations. This role is responsible for managing day-to-day operational activities, ensuring service excellence, maintaining compliance with industry regulations, and building strong relationships with customers and internal stakeholders.

The successful candidate will play a key role in driving operational performance, customer satisfaction, and continuous improvement initiatives within a fast-paced and highly regulated environment

Key Responsibilities

• Manage and coordinate daily warehouse and transportation operations for Life Sciences & Healthcare customers.
• Ensure operational activities are executed in line with customer requirements, DHL standards, GDP/GMP regulations, and quality procedures.
• Monitor operational performance through KPIs and implement actions to improve service levels and efficiency.
• Act as the primary contact point for customers regarding operational performance, service delivery, and issue resolution.
• Lead regular customer review meetings and provide operational insights and performance updates.
• Coordinate closely with internal functions including Quality, Finance, Transport, Warehouse Operations, Customer Service, and Business Development teams.
• Analyze operational data and prepare reports to support decision-making and business performance reviews.
• Support budgeting, cost control, invoicing validation, and profitability improvement initiatives.
• Identify operational risks and proactively develop corrective and preventive actions.
• Drive continuous improvement projects to enhance productivity, quality, compliance, and customer satisfaction.

Qualifications Requirements

• Bachelor's degree in Logistics, Industrial Engineering, Business Administration, Supply Chain Management, or a related discipline.
• Minimum 5 years of experience in logistics and supply chain operations.
• Experience in Life Sciences & Healthcare logistics operations is strongly preferred.
• Advanced command of English, both written and spoken.
• Strong analytical thinking, problem-solving, and decision-making skills.
• Advanced knowledge of Microsoft Excel and reporting tools.
• Proven experience in customer relationship management and stakeholder communication.
• Ability to manage multiple priorities and deliver results in a dynamic operational environment.
• Strong organizational skills with high attention to detail and follow-up.
• For male candidates, military service must be completed.

Preferred Qualifications

• Knowledge of GDP, GMP, quality management systems, and healthcare logistics regulations.
• Experience managing customer KPIs, service reviews, and performance improvement plans.
• Experience in continuous improvement methodologies such as Lean, Kaizen, or process optimization projects.
• Familiarity with warehouse management systems (WMS), transport management systems (TMS), and operational reporting tools.
• Project management experience within logistics or supply chain environments.

Why Join DHL Supply Chain?

At DHL Supply Chain, we connect people and improve lives through world-class logistics solutions. You will have the opportunity to work with leading healthcare customers, contribute to critical supply chain operations, and develop your career within a global organization committed to excellence, innovation, and continuous improvement.