Part Time - Customs Customer Services Advisor

DHL WORLDWİDE EXPRESS TAŞIMACILIK VE TİC.A.Ş.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

QUALIFICATIONS AND JOB DESCRIPTION

The Job:

• Preferably able to work a minimum of 4 days as Part-Time
• Undergraduate graduation or Bachelor Degree Student
• Excellent proficiency in English
• Strong communication skills, good at interpersonal relationships
• Prone to teamwork
• Preferably with experience in Customs Department
• Able to handle different business processes at the same time and work with a focus on time sensitivity
• Able to adapt to intense and demanding work schedule

The Person:

• Following up the customs services we provide in line with the understanding of professionalism
• Handling internal and external customer requests in accordance with DHL standards
• Answering the calls coming to our Customs Customer Services center in framework customer expectation and maximum customer satisfaction
• Giving information about customs legislation and explaining customs services to our customers via telephone
• Dealing with time sensitive issues in order of priority and executing different business processes together
• Ensuring customer transaction follow-up by maintaining internal communication with customs brokers and other customs teams

“DPDHL is an equal opportunity employer and promotes diversity in the workplace.”