Assistant Key Account & Business Development Manager

DHLEcommerce

After joining the DHL Group as MNG Kargo in October 2023, we have been continuing our operations under the DHL eCommerce brand as of May 22, 2025.

With more than 850 branches, 28 transfer centers, and over 10,000 colleagues, we deliver world-class service every day to more than 600,000 destinations across Türkiye and to over 220 countries worldwide.

As DHL eCommerce, our people-first approach has earned us the Top Employers and Great Place to Work certifications. We are also listed among the Best Employers in the Logistics Sector and Best Employers for Women. We work with an innovative, transparent and inclusive culture; while our learning and development opportunities support our colleagues’ career journeys, we keep diversity, trust, and sustainability at the heart of our HR strategy.

We are looking for a teammate to join us in our HQ, located in Istanbul, in the role ofAssistant Key Account & Business Development Manager. If you would like to work in a collaborative environment, be part of an organization that supports your professional development, and take your career to the next level, we would be happy to receive your application.

What skills are we looking for in the  Assistant Key Account & Business Development Manager role?

• Bachelor's degree in Business Administration, Engineering, Economics or other related disciplines.
• Minimum 7 years of experience in Key Account Management, Sales or Business Development.
• Experience in the e-commerce, logistics or cargo industry is preferred.
• Experience in managing key customer portfolios and developing long-term business relationships.
• Commercial mindset with a strong customer-oriented approach.
• Strong analytical thinking, problem-solving and optimization capabilities.
• Ability to build effective relationships with internal and external stakeholders.
• Resilient, adaptable and able to perform effectively in a dynamic and fast-paced environment.
• Strong sense of ownership with the ability to manage multiple priorities effectively.
• Experience in customer performance analysis, reporting and account planning is an asset.
• Good command of both written and spoken English and Turkish.
• Class B driving license.
• No travel restrictions.
• No military obligation for male candidates.

What will the Assistant Key Account & Business Development Manager role be responsible for?

• Manage and develop relationships with existing customers within the assigned portfolio.
• Build long-term strategic partnerships with customer decision makers.
• Understand customers' business needs and deliver value-added logistics solutions aligned with their expectations.
• Coordinate cross-functional teams to ensure seamless execution and high customer satisfaction.
• Monitor customer performance, identify risks and proactively implement improvement actions.
• Prepare and present regular business reviews, performance reports and account development plans.
• Identify opportunities to grow existing customer portfolios through upselling, cross-selling and new business initiatives.
• Develop new commercial opportunities and contribute to the achievement of company growth targets.
• Monitor market trends, customer expectations and competitor activities, and recommend appropriate commercial actions.
• Manage the end-to-end customer lifecycle, from commercial negotiations and implementation to ongoing account management.
• Maintain accurate CRM records, sales pipeline and customer account documentation.

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