Senior Housekeeper

Doubletree by Hilton Ümraniye

We are looking for a Senior Housekeeper to join our team at DoubleTree by Hilton Ümraniye

Qualifications & Requirements

• Bachelor’s degree or equivalent qualification from a relevant university department,
• Minimum 5 years of management experience in Housekeeping operations, preferably in a luxury or international hotel environment,
• Fluent in English, with strong verbal and written communication skills,
• Thorough knowledge of Hilton brand standards, procedures, quality expectations, and Housekeeping operations,
• Previous experience working for Hilton or other internationally recognized hotel brands is highly preferred,
• Strong leadership and team management skills with the ability to motivate and develop team members,
• Excellent planning, organizational, and coordination skills,
• Strong problem-solving and decision-making abilities,
• Effective stress and crisis management skills,
• Guest-oriented mindset with a strong commitment to guest satisfaction,
• Excellent interpersonal and communication skills; friendly, professional, and well-presented,
• Strong sense of empathy and a genuine belief in teamwork,
• Disciplined, responsible, detail-oriented, and solution-focused,
• High standards of personal appearance and hygiene,
• Good knowledge of hygiene procedures, cleaning products, chemicals, and safe working practices,
• Ability to work effectively in a fast-paced and dynamic hotel environment.

Key Responsibilities

• Manage and oversee the daily operations of the Housekeeping Department in accordance with Hilton brand standards and hotel quality expectations,
• Ensure that all guest rooms, public areas, back-of-house areas, and assigned facilities are maintained to the required cleanliness, hygiene, and presentation standards,
• Identify maintenance, repair, and cleaning requirements within the assigned areas and communicate them promptly to the relevant departments while following up on completion,
• Ensure guest requests, comments, and complaints are handled promptly and professionally, always prioritizing guest satisfaction,
• Oversee and manage the Laundry operation, ensuring efficient workflow and compliance with hotel standards,
• Identify training and development needs within the Housekeeping team and coordinate or deliver appropriate training,
• Ensure that Lost & Found procedures are followed accurately and consistently in accordance with hotel and brand standards,
• Plan and supervise the daily workflow of Housekeeping team members according to their job responsibilities and operational requirements,
• Participate in daily operational meetings with department managers and Floor Supervisors, communicating Housekeeping-related issues and ensuring effective solutions,
• Prepare and maintain accurate inventories of Housekeeping equipment, tools, supplies, and materials,
• Monitor departmental operations and ensure that all procedures and standards are consistently followed,
• Prepare staff schedules and daily work plans according to hotel occupancy, reservations, business levels, and operational requirements,
• Monitor team performance, provide regular feedback, and support the professional development and motivation of team members,
• Ensure the correct and safe use, storage, and handling of cleaning products and chemicals,
• Conduct regular inspections to ensure compliance with Hilton cleanliness, hygiene, quality, and service standards,
• Take immediate and effective action to resolve operational issues and maintain high service standards,
• Maintain close communication and effective coordination with all hotel departments,
• Support the achievement of departmental and hotel-wide guest satisfaction and quality objectives.