Patient Relation/ Interpreter

Ersa Sağlık Turizmi Dan.ve Bilişim Teknoloji Ltd.Şti

Since 2014, Natural Group sustains its advancement to circumscribe the criteria of future healthcare services with its sub-brands, Natural Clinic, Natural Care, and Natural Academy. Today, Natural Group, which carries on its activities in Istanbul, continuously provides high-level healthcare services in all perspectives of health. Natural Group pioneered health tourism development in our country and has become an important center in multidisciplinary healthcare treatment for international patients.

Natural Clinic is looking for a International Patient Relation Specialists/Translators who will join international team of Natural Clinic in Istanbul. 

Requirements

Bachelor’s degree in Business Administration, Health Administration, Behavioral Science or an appropriate discipline,

Minimum 1 - 2 years demonstrated experience in Patient Relations, customer service or health care role in a health care setting,

Advanced level of English, Arabic and French language

Spanish and Italian language is a plus

Advanced negotiation skills,

Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers,

Ability to communicate with patients in a confidential, professional manner using tact and diplomacy,

Ability to be highly motivated and pay attention to detail with a passion to provide excellent customer service in a fast paced environment,

Good listener and explains clearly with confidence and friendliness,

Ability to maintain a professional demeanor in stressful or difficult situations.

Aiming for high profits,

Able to work flexible working hours

Job Description

Assisting patients during their appointments,

Translating necessary information to patients and doctors,

Passing the required information clearly to the patients about their treatment,

Ensuring that the patient is informed about the whole process,

To be in contact with the necessary staff and units to solve the problems related to the treatment processes of the patients,

Guiding patients throughout their stay in Turkey.