Senior Managed Services Delivery Manager /Istanbul

Etiya

We welcome team players, who will embrace our culture and values, our innovative and daring approach and our overarching commitment to the betterment of society and the environment!

WHO ARE WE?

We are a global technology company with more than 1200 employees in 3 continents, developing AI-driven digital transformation applications, based on international standards and best practices. We have offices and customers in Turkey, Canada, Ukraine, Netherlands, USA, Singapore and UAE and have been recognized and awarded by independent organizations worldwide.

WHY ETIYA?

Continuous Improvement

We contribute to the continuous improvement of our people through extensive technical, leadership and soft skill training. We offer a dynamic work environment with a unique opportunity to work across diverse international projects as an organization rapidly growing in 3 continents.

Innovative Approach

We offer an innovative work environment by continuous investment in research and development. 

Friendly Atmosphere

We offer a flat, open, fun and warm work environment for our employees balancing our commitment to customer success with our focus on personal development, interests and passions.

QUALIFICATIONS WE ARE LOOKING FOR

• BS or MS in Computer, Electrical and Electronics Engineering, Mathematical Engineering or Industrial Engineering
• Experienced in Managed Services; solution, transition, transformation, and delivery
• Experienced in ITIL Process Knowledge and IT Service Management
• Experienced in Project management and Digital Transformation
• Technical background of BSS technologies, products and services  

This role is a critical and complex delivery management role within Etiya, serving as the nexus for a varied combination of accountabilities and responsibilities. 

• Provide Client Delivery Leadership to the delivery team and client
• Active involvement and review in Handover to Production for new/changed services
• Ensure Customer Satisfaction is at the heart of our daily delivery
• Establish a continuous Service Improvement culture
• Ensure services are delivered according to expected levels of Delivery Quality
• Lead Service Level Management reviews, report generation and performance management to SLAs.