Call Center Assistant Specialist

Etstur

In 1991, we embarked on a mission to offer outstanding service and competitive prices to those who love to travel. Over the past 30+ years, our guest-focused mindset and innovative spirit have helped shape the tourism industry in Türkiye. As the country’s leading travel and tourism company, we market thousands of hotels and proudly host top brands under the Etstur umbrella, including Didimtur, Jetset, Ucuzabilet.com, Otelpuan.com, HotelAgent, Etscore, Etsevent and Let’s Go Magazine.

With the experience and knowledge we’ve gained in the travel industry, we offer a unique working environment for talents eager to grow their careers in tourism. Our teams are driven by technology, innovation, guest satisfaction and professional development, and we take pride in designing the holiday experiences of the future.

If you’re ready to be part of a team that brings innovative solutions and trends to life, challenges the limits of the travel industry and makes a real impact on your career, you’re in the right place! Join Etstur and unlock the opportunity to learn, grow and thrive in a leading travel organisation.

Qualifications

• Bachelor’s degree/Associate degree preferably in Tourism/Hotel Management/Travel Agency/Tourism Guidance,
• Good command of English,
• Preferably 1 year of work experience in travel agencies or call centers,
• Good communication skills,
• Being able to work with a focus on guest satisfaction,
• Capable of effective teamwork,
• Adaptable to flexible working hours,
• No restrictions to travel required by the job in certain periods,
• Living in the Anatolian Side of Istanbul.

Job Description

•  Fulfilling the requests received by the call center,
•  Informing the guest about the service/products and following up the process.