Global Lojistik Operasyon Uzmanı

ETTS ELEKTRONİK TİC.TAHSİLAT SİST.SAN.VETİC.LTD.ŞTİ.

About the Job:

Porte is a group of companies mainly active in the technology and logistics sectors. Our brands, including  Shippn, Amerikadaniste, Shopbyamex, and Shipzip, enable cross-border e-commerce in more than 65 countries. We have created numerous success stories with Turkey's largest banks, global financial institutions, and retail leaders.

We are looking for a Global Operations Specialist to join our Shippn team!

If you are smart, ambitious, and passionate about innovation and startups, we would like to meet you! 

Work Schedule & Flexibility

• Primary Schedule: The role primarily operates on a Day Shift (10:30 AM – 07:30 PM).
  

• Flexibility Requirement: However, candidates must be flexible to support occasional Evening (04:00 PM – 12:00 AM) and Night (12:00 AM – 08:00 AM) shifts based on operational needs.
  

• Work Model: Hybrid or Remote options are available for candidates based in Istanbul (Beşiktaş/Akatlar).

Main Responsibilities:

• Arrange shipment of goods to customer, manages and processes customers’ requests (quotations, orders, purchase assistance, payments, after-sale...),

• Reaching to new customers and service providers and developing relations. Provide basic guidance on features and benefits, offer alternatives if needed,

• Check order details to ensure compliance with legal requirements. Close follow-up of orders from and to all origins/destinations with customers & service providers, co-ordinate between e-commerce sites and customers, identify changes in requirements and demand. Follow ups customs clearance and delivery processes, monitor customer payments and manage returns,

• Receive customer complaints, solving problems in critical daily issues and managing exceptions,

• Provide correct and full information to 3PLs and solves operational issues, analyzes 3PL performance, tracks invoices, creates cost studies and reports for the services received, assures accuracy, follow ups operational expenses. Perform discrepancy management for damaged and lost goods,

• Monitors service performance and identifies opportunities to improve service and/or reduce cost. Analyzes opportunities, develops recommendations and implements process improvements that deliver results.

Requirements:

• MSc or BSc in a relevant field (preferably in Engineering, Supply Chain, Logistics, or Business).

• Advanced MS Excel skills and good knowledge of Microsoft Office.

• Fluency in English is a must (second language is an advantage).

• 2+ years of relevant experience in e-commerce, customer service, supply chain, or logistics; knowledge of the Harmonised Tariff System (GTIP).

• Strong negotiation and communication skills.

• Eager to learn, flexible, open-minded, and team-oriented.

Thank you for your time!   

Porte HR Team