İş Yerinde
İş Yerinde
Job Type
Full-Time
Years of Experience
More than 1 years of experience
Department
IT
IT
Application Count
624 application
Job Type
Full-Time
Years of Experience
More than 1 years of experience
Application Count
624 application
Department
IT
QUALIFICATIONS AND JOB DESCRIPTION
About the Role:
We’re looking for an IT help desk specialist to provide internal support for employees. Candidates should have a mix of technical and customer service skills and be passionate about technology and helping people.
The appropriate candidates should provide tier 0/1 helpdesk support for corporate applications, technology services and IT assets. He/She will be assigned to the Istanbul Headquarter of Ferrero.
Main Responsibilities:
IT Helpdesk Specialist will work as a Central Function. He/She will be responsible of managing Helpdesk activities;
- Acting as a single point of contact on behalf of the Company for IT related technical issues
- Evaluate, prioritize and respond to incidents and service requests in a timely manner to assist users for experiencing problems with hardware, software, networking and other computer-related technologies
- Log and track requests using IT costumer service software (SAP SOLMAN); maintain history and related problem documentation
- Dispatching the incidents and service requests to the right person in IT team
- Keep up-to-date on all Service Desk/ Helpdesk processes and troubleshooting procedures
- Keep informed costumers as well as management on the status of current resolution efforts
- Creating monthly service level reports
- Communicating with 3rd Parties for periodic service reports
Who we are looking for:
- BS Degree in a technical related field
- Having knowledge on Windows OS, MS Office and MS cloud solutions (Sharepoint, O365, OneDrive, etc.) on fundamental level
- Having knowledge on TCP/IP and client connectivity on fundamental level
- Strong customer service and troubleshooting skills
- Ability to support End-User devices
- Ability to communicate technical information, both verbal and written, to a wide range of end-users
- Very good command of spoken and written English is mandatory. (Interviews will perform in English)
- Candidates should have SAP Solution Manager knowledge
- Good understanding IT Service Management and having ITIL Foundation certification is a plus
- Understanding of business applications and ERP is a plus
- 1-2 years of experience working in an international environment is a plus
How to be successful in the role and at Ferrero:
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you’ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.
Preferred Candidate
Helpdesk Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Helpdesk Uzmanı Helpdesk Uzmanı Maaşları Helpdesk Uzmanı Nasıl Olunur? Helpdesk Uzmanı Nedir? Helpdesk Uzmanı İş İlanlarıŞirketin Aydınlatma Metni
Detaylı BilgiHelpdesk Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.
Helpdesk Uzmanı Helpdesk Uzmanı Maaşları Helpdesk Uzmanı Nasıl Olunur? Helpdesk Uzmanı Nedir? Helpdesk Uzmanı İş İlanları