Customer Success & Growth Manager

Foreign Market Consulting

FMC HR is looking for a Customer Success & Growth Manager for our UK based client; a material science company developing additive technologies that make industries more resilient, starting with agriculture. Their award-winning heat-blocking additive is already embedded into agricultural covers worldwide, helping growers reduce heat stress, save water and energy, and achieve higher yields. The applications extend far beyond agriculture, including aquaculture, infrastructure, and climate resilient industries of the future.

As a Customer Success & Growth Manager, you are at the heart of driving value in the field, partnering directly with farmers to ensure successful adoption and long-term impact of the products. Your role is critical: you build trusted relationships with growers across Türkiye, guiding them through onboarding, implementation, and ongoing optimization to help them achieve measurable improvements in productivity, efficiency, and sustainability. By combining agronomic insight with data-driven recommendations, you help maximize crop performance and return on investment while reinforcing confidence in our client’s technology.

This role demands not only technical understanding but also a genuine passion for agriculture and rural communities. The position will involve remote field-based work and will report to the Commercial Director, who is currently based in the UK office.

Key Responsibilities

• Develop, maintain, and grow strong relationships with the existing customer base, primarily farmers and agricultural businesses, while identifying and acquiring new customers in the region.
• Build, manage, and expand partnerships with local plastic manufacturing partners to ensure reliable production capacity, quality standards, and timely delivery.
• Identify and establish demonstration and trial sites in collaboration with growers and manufacturing partners to validate and showcase technologies under local crop and climate conditions.
• Coordinate and monitor trial performance, ensuring proper installation, usage, and agronomic data collection to accurately measure plant response and environmental outcomes.
• Support and train distributor and partner teams to effectively communicate the agronomic and economic benefits of technologies to growers.
• Engage directly with growers and farm managers to interpret trial results, share insights, and encourage correct application and long-term adoption of the technology.
• Represent our client at field days, technical workshops, and horticultural fairs to build awareness and trust among the grower community.
• Provide structured feedback to management on trial performance, grower experience, and market trends to inform product development and regional strategy.

Skills, Knowledge and Expertise

• A bachelor's degree in agricultural engineering, horticultural science, or a related field.
• Prior experience working directly with farmers, agricultural field operations, or Agri-Tech deployments.
• Strong understanding of agricultural practices, seasonal cycles, and rural working environments in Türkiye.
• Technical proficiency with agricultural technologies, farm data tools, or digital platforms.
• Analytical skills with the ability to interpret farm-level data and provide actionable recommendations.
• High attention to detail in monitoring adoption progress and documenting field activities.
• Strong problem-solving abilities to address on-ground operational and adoption challenges.
• Excellent written and verbal communication skills, with the ability to simplify technical concepts for farmers.
• Fluency in English and Turkish.
• Willingness to travel regularly within assigned territories across Türkiye and potentially auxiliary regions.