Front Office Supervisor

Fortuna of Cappadocia Autograph Collection

Fortuna of Cappadocia – Autograph Collection by Marriott

Located in the unique atmosphere of Cappadocia and inspired by the philosophy of “Exactly Like Nothing Else,” Fortuna of Cappadocia – Autograph Collection by Marriott is looking for aFront Office Supervisor to join our team.

GENERAL QUALIFICATIONS

• Bachelor’s degree or associate degree in Tourism and Hospitality Management, Hotel Management, Business Administration, or related fields,
• Preferably experienced in international chain hotels,
• Minimum 2–4 years of experience in Front Office operations, with supervisory experience preferred,
• Strong knowledge of front office procedures, guest relations, and hotel operations,
• Proficient in Opera, MS Office, and hotel management systems,
• Strong leadership, communication, and problem-solving skills,
• Guest-oriented mindset with excellent organizational and multitasking abilities,
• Ability to manage daily operations and support team performance,
• Capable of adapting to a dynamic hotel operation and intensive work environment,
• Committed to Marriott International brand standards and guest satisfaction,
• Good command of English,
• Male candidates must have completed military service.

JOB DESCRIPTION

• Supervise daily Front Office operations and ensure smooth workflow during shifts,
• Support the Front Office Manager in achieving departmental goals and maintaining service standards,
• Monitor guest check-in and check-out processes to ensure efficiency and guest satisfaction,
• Handle guest requests, feedback, and complaints in a professional and timely manner,
• Coordinate reception, guest services, and concierge activities during assigned shifts,
• Ensure compliance with hotel policies, procedures, and Marriott International brand standards,
• Assist in training, coaching, and developing Front Office team members,
• Prepare operational reports and communicate shift information effectively,
• Maintain effective communication and coordination with other hotel departments,
• Support revenue optimization efforts and contribute to achieving departmental objectives,
• Lead by example to deliver exceptional guest experiences and service excellence.

GENERAL INFORMATION

Only applications with photos will be taken into consideration.