Distributor Experience Senior Specialist

Generali Sigorta A.Ş.

Qualifications:

• University degree
• Experience in Customer and Distributor Experience processes
• Good command of English
• Advanced in MS Office Programmes

Job Description:

• Plan and execute NPS programme for distributors’ channel.
• Develop communication material and tools to increase awareness and importance of customer centricity and satisfaction among the network of agents with the objective of paving the way for customers NPS feedback.
• Prepare, develop and launch communication campaigns and incentives to support sales and retention.
• Liaise closely with sales team and regional sales team to secure implementation of marketing communication activities.
• Secure optimal use of agency portal by developing content according to needs of agency network.
• Set branding standards, monitor implementation with the support of the sales team
• Support agency channel in terms of differentiation of services based on defined segmentation