Field Service Engineer

Grundfos

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our customers? Then we have an interesting position in Grundfos for you. 

What is the job about?

Our Field Service Engineer role is ultimately responsible for the execution, repair and maintenance of our pumps, for our customers. Working either independently or in a team to address the customers’ requests efficiently and professionally. You would need the ability to disassemble, inspect, troubleshoot, repair and replace parts, along with being able to reassemble pumps and pump systems.

• Makes a risk assessment for every task.
• Reports matters related to Safety, Health and Environment.
• Disassembles, inspects, trouble-shoots, repair and replace parts, reassemble pumps, pump systems and accessories in a field service.
• Advises the customer about shortcomings in the total system, which can prevent problems and offers a solution to these problems.
• Assists their manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required.
• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, working hours FAS etc;).
• Registers the identified product quality issues in the systems.
• Assists in project execution – installation support, commissioning etc.
• Implements the agreed maintenance services and SLA for service agreements.
• Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc including identified leads.
• Prepares inputs for quoting out-of-warranty repairs.
• Collects installed base information.
• Continues learning and development to build up hands-on service capability.
• Masters the use of service tools and equipment.
• Reports matters related to Safety, Health and Environment.
• Lives in Grundfos’s core values, takes responsibility for own actions and takes care of colleagues, partners and customers.

Your background? 

We imagine that you have: ? 

• Qualified candidate will have 2 years of work experience in the industry or comparable environment.
• Experience with pump technology preferred.
• SAP experience preferred.
• Ability to participate in work with processes or projects within the service environment.

We are looking for candidates located at South Turkey, Gaziantep or Adana cities, Candidates having SRC certificate would be an added advantage.