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Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

 Job description

  •         As a Resident Operations Engineer  you will reside on-site at the customer's location performing installation and operations based activities at one of Turkey GSM Operators.
  •         You will use your excellent attention to detail and investigative skills to monitor, identify and lead to resolution potential issues on a high availability production environment while also communicating the features and benefits of our DPI solutions.
  •          Issues that are outside of your knowledge domain will be escalated to upper support level for further investigationwhile you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution.

The Requirement / Responsibilities

  •      Work with Customer Network Operations for deployment, maintenance, administration and operational tasks.
  •      Recommend configuration changes and assist with implementations.
  •      General services as required including installation of software maintenance updates for all DPI devices and solutions.
  •       Complete or coordinate maintenance window activities.
  •     Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms.
  •        Work within customers change management and maintenance window guidelines
  •        Sandvine product inventory management.
  •       Diagnose Sandvine equipment failures.
  •        Scripting with Python.
  •       Maintain documentation for projects with customer and internal team to keep the documentation up to date.
  •        Assist with communication, consultation, coordination, escalation, and leadership to address cases with Support Team.

The Match-up /Benchmark

  •      BS or MS (or equivalent) degree in Engineering or Computer Science.
  •      3-5 year experience in networking and data communications industry with different operator networks and/or vendors for Wireline (Cable, DSL, FTTx etc) and Wireless (Satellite, WiFi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS etc).
  • Good understanding of end-to-end network call flows, as well as relevant technologies & protocols (DHCP, RADIUS, DIAMETER, GTP/GTP-C, BGP, SOAP, REST, LDAP, etc).
  • Knowledge of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
  • Commanding knowledge of unix based operating systems such as Linux, FreeBSD etc.
  •  Excellent technical background with a strong understanding of networking (specifically IP related technologies).
  • Excellent demonstrated customer interaction skills in a technical or professional services type role
  •  Excellent oral and written communication and presentation skills.
  • Excellent troubleshooting and investigation skills.
  • Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers.
  •  Experience with web technologies (Javascript, HTML5, HTTP, etc.).
  • Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSP.
  • Experience of data modelling, DB administration, SQL/Postgresql, ETL and/or BI in general.
  • Experience with or exposure to programming or scripting languages such as Java, C/C++, Python, Perl etc.

PREFERRED CANDIDATE

POSITION INFORMATION