Customer Helper - Customer Service Agent – Ayt

Jet2 Careers

Customer Helper - Customer Service Agent – AYT

Description:

After another exciting year of growth for Jet2.com and Jet2holidays, we now have some great opportunities for Customer Service Agents to join our Ground Operations Team on full time Fixed Term contracts.

The Customer Helper - Customer Service Agent will play a key role in the safe and punctual ground handling operation at Jet2.com destinations in Turkey, with a focus on Antalya. This is a Fixed Term contract position until 31st of October 2020.

The successful candidate will be responsible for:

• Excellent levels of service to Jet2.com's customers and being their point of contact.
• Support and supervise our third-party handler.
• Effective co-ordination of both the landside and airside operations
• Completion of quality checks on the entire Jet2.com operation at the airport
• Ensuring Jet2.com's policies and procedures are implemented and adhered to.
• Ensuring quality standards are met / surpassed and safe practices are carried out at all times.
• Liaise with the appointed ground handling agent, airport authorities and Jet2.com and Jet2holidays colleagues ensuring that you drive a 'One Team' ethos in all areas.

The successful candidate will have:

• Fluent English and basic Turkish
• Previous experience in a Customer Service role
• Ideally previous experience in the airline industry

In return we offer:

• Excellent training and support to develop your career with Jet2.com
• Fully paid training
• Rosters given in advance

Profile:

• Fluent English and basic Turkish
• Genuine passion for delivering outstanding customer service
• Excellent communication skills
• Previous experience in a Customer Service role
• Ideally previous experience in the airline industry

We offer:

• Competitive salary
• Excellent training and support to develop your career with Jet2.com
• Fully paid training
• Free uniform
• Rosters given in advance
• One to Ones & coaching sessions
• Great team spirit and atmosphere
• Chance to make a real difference to our customers holiday