Join our award-winning Management Team at Jet2holidays and create memories for our all-important customers during their well-deserved holiday!
Tour Operations Manager
What will you do in the role?
Reporting into the Regional Manager you will have overall responsibility for managing the planning, budgeting and delivery of the Jet2holidays service across Antalya, producing strong performance and results ensuring you:
- Collaborate with our local agents, transfer providers, hoteliers and senior UK stakeholders to achieve set KPIs ensuring company policies, procedures and service level agreements are met.
- Managing costs and delivering against your budget and customer service metrics.
- Demonstrating effective leadership and taking responsibility for managing all operational disruption, including in destination crisis situations, flight programme delays and customer escalations
- Manage the performance of your team by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings with your Team Leaders.
- Propose key business decisions in the destination using available MI, analysing trends as well as utilising your local destination knowledge.
- Monitoring, managing and reporting operational disruption which impacts the customers Jet2holiday experience including building works, local events and industrial action.
The successful candidate will have previous management experience in a similar Holiday or Cruise Operations role. You will possess experience of leading and managing large operational teams, ideally including Team Leader level. With a proven track record of delivering results and managing budgets, you will be able to make considered decisions in tight timeframes. An effective communicator, preferably with Turkish language skills, you will have excellent stakeholder management skills and the ability to effectively use and interpret data and MI, as well as being IT literate.
As we employ on local employment contracts, you will already hold the full right to work documentation required for Türkiye. Due to the level of travel required in the role, you will be required to hold a full and valid driving licence and have your own car. Business Travel expenses are reimbursed.
What can we offer you?
We offer our valued colleagues a range of benefits including: -
- Local employment contract
- Competitive salary, with annual pay review
- Discretionary management bonus scheme
- Monthly Car Allowance
- Coaching, development & career progression across Jet2.com & Jet2holidays
- Recommend a Friend bonus scheme
• Years of Experience
More than 5 years of experience
• Level of Education
High School(Graduate)
• Languages
English(Reading : Good, Writing : Good, Speaking : Good)
