As a valued member of our Jet2holidays Resort team based in Side, you’ll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.
Resort Representative - Side, Antalya
What will I do?
As a Resort Representative based in or close to Side, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.
Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you’ll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge, you’ll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.
Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.
Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.
On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers’ journey
What do I need?
As we employ on local contracts, you will already hold full right to work documents for Turkiye.
You will already be a driver and already be living in or close to Side.
Due to an external rental car being provided as part of the role, in order to comply with their terms: You will hold a valid driving license, be over the age of 21 and have least 1 years driving experience. If required you will be willing and able to drive a manual car to travel between our hotels and resorts as part of the role.
We aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts & weekend working. You will be required to support with any flight disruption, serious emergencies in resort & customer escalations.
Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, be confident and comfortable to use digital systems (on a tablet device)
What do we offer you?
We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:
- Competitive Salary
- Fully paid training and IT equipment provided
- Monthly 1-to-1 meetings with your Team Leader
- Career growth across Jet2.com & Jet2holidays
- 1.5 days off per week
- Monthly rosters shared in advance
- Recommend a Friend bonus scheme
