Garanti Mühendisi

Karsan

• Perform the warranty processes of internal and external services, dealers and suppliers and manage the invoice processes (claims and chargebacks) with suppliers, services and dealers
• Prepare the warranty cost projections and monitor the trends with respect to warranty budget targets and report to management
• Control and Follow up the warranty requirements of the vehicles, predictions, budgets, guarantee packages in coordination with aftersales operation units, sales and accounting departments in line with the production and delivery plan.
• Carryout the chargeback processes in coordination with suppliers, services/dealers, purchasing, quality and engineering units.
• Perform the improvement studies on supplier warranty agreements in coordination with procurement department.
• Prepare and update warranty and chargeback procedures, workflows and documentation of warranty management system
• Determine the system development opportunities in line with priorities of the customer satisfaction requirements, plan and execute the system improvements with all internal and external stakeholders (services, suppliers, engineering, quality, procurement, information technology, etc.) to minimize the warranty costs and to improve the response time and the customer satisfaction
• Determine the warranty process/procedure training requirements of the services and dealers, plan and execute the warranty training. 

QUALIFICATIONS

• Education: Bsc/Msc Electrics, Electronics, Mechatronics, Mechanics Engineering.
• Language : Advanced English (W/R/L). Second Language is a plus. (German, French, Romanian etc.)
• Min 1-2 years experience is preferred on aftersales and warranty processes. Engineering, Procurement and Quality experience is a plus.
• System knowledge and certifications about electrical, diesel, cng vehicles, automotive components and subsystems, online training, literature research is a plus.
• Highly self-oriented/motivated/organized, ability to manage complexity, presentation and communication skills are required.
• No obligation for domestic and international travels.