Senior International Technology Support Specialist

Koton

The story of KOTON that started in 1988 with a 25 square meter store opened in Kuzguncuk continues with nearly 500 stores and 10.000 employees in 28 countries today. With its creative staff of 220 employees, KOTON steers fashion and brings together 250 million visitors annually with over 60.000 product range.

Embracing diversity,nurturing from differences and participation of employees in all processes throughout the organization are among KOTON's priorities. KOTON makes a value proposition by saying “My Development is at KOTON, My Career is at KOTON” and invites its candidates and employees to write their own success stories at a global and innovative company full of opportunities where they can improve themselves.

Would you like to write your own success story by working at a global and innovative company full of opportunities where you can improve yourself ?

QUALIFICATIONS

• Bachelor’s degree from university
• At least 5 years of experience
• Fluent in English, and Russian is a plus
• Basic knowledge of SQL installation and configuration
• Good knowledge of MS Office tools installation & troubleshooting
• Good Knowledge of ITIL principals (Incident, Request, Problem and Change management)
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Client and Server operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
• Can work both independently and in a collaborative team-oriented environment
• Ability to work with and maintain confidential information

JOB DESCRIPTION

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation's international/internal stores and head offices environment in a timely and accurate fashion to ensure optimal service delivery.

• Client OS/Peripherals troubleshooting
• Handling different Client and Server Operating Systems (Windows 7-8-10-11, MAC Os.x, Linux, Windows Server 2012-2016-2022)
• Performing Hardware and Software Installation (understanding of deployment tools like SCCM)
• Cash Desk, Printer, Handheld terminal, People Counter like devices troubleshooting