IT Operations Specialist

KPMG Türkiye

QUALIFICATIONS AND JOB DESCRIPTION

Job Description

• Provide technical support 
• Respond to tickets
• Respond to client system outages 
• Coordinate on-site visits as needed for system troubleshooting and new system setup 
• Update documentation when needed 
• Respond to users email within established time frames 

Areas of Focus

• Collaborate with all IT function teams to ensure maximum effectiveness when troubleshooting 
• Ensure that standard procedures are followed for troubleshooting and triage of all client technical issues
• Provide regular status updates to IT Manager and team members 
• Communicate effectively within IT organization and with clients in both verbal and written communications 

Required Experience

• The position requires extensive experience working with: 
• Windows 10 installation, support, and troubleshooting 
• Windows Server installation, support, and administration
• Windows Active Directory Administration 
• Office 365 Exchange Online Administration
• Microsoft Exchange Server 2013/2016 Administration  
• ServiceDesk Administration 

Qualifications 

• Strong analytical skills and troubleshooting abilities 
• Excellent interpersonal and communications skills (both written and verbal) 
• Strong ability to analyze systems in various IT disciplines 
• Ability to design and deploy sustainable and scalable technology solutions 
• Proficiency in managing time, scheduling projects, and meeting deadlines 
• Minimum 3  years experience