Application Support Specialist

Kurumsal Destek ve Danışmanlık

2000 yılından bu yana akademi ile finansal hizmetler, telekomünikasyon, perakende ve kamu gibi sektörler arasındaki işbirliğinde öncü bir teknoloji firmamız için takım arkadaşları  aramaktayız.

Türkiye'de Konuşmalı Yapay Zeka ve Analitik Çözümlerde pazar lideri ve artan uluslararası projelerde bir dünya markası olan bu şirketimiz için İstanbul veya Ankara ekiplerine katılıp, yapay zeka destekli teknolojiler üzerinde çalışmak sizi heyecanlandırıyorsa aradığımız kişi siz olabilirsiniz.

Qualifications

• Bachelor’s Degree in Computer Science/Engineering or related area

• At least 4  years of experience in support engineering

• Minimum 2 years of experience working in handling tickets, working with project management, product management and software development teams. 

• Great to have 2-year experience of Nuance, Verint or Nice call recorder solutions. 

• Mid-level technical understanding and management of MS SQL Server and PostgreSQL Server

• At least mid-level  database querying skills ( Esp. for MS SQL Server )

• Mid-Level management skills  for Microsoft Windows Servers , Installation and Configuration of its features such as IIS, .NET Framework…etc 

• Basic network knowledge ( TCP,UDP protocols; MRCP,SIP …etc )

• Nice to have understanding of DevOps environment 

• Good command of debugging and diagnostic skills 

• Common understanding of a software application architecture

• Advanced in English both spoken and written 

• Excellent communication skills, customer orientation and organizational awareness

• Successful in time management and compatible with flexible working hours

• Ability to work in a fast-paced environment and can handle changing priorities

Main Responsibilities

- Having a very good knowledge of Sestek Products on both front-end and back-end side.

- Being able to install Sestek products for different environments ( Test, Preprod and Production) with coordination  of  project manager,

- Solving technical problems during projects and after the production according to service level agreements

- Giving  basic level application support to the customers ( Guidance for how to use the application)

- Responding to partner and customer enquiries through e-mail, ticket system and calls.

- Overseeing and follow-up on open customer issues

- Recording and manage best practice resolutions for company’s self service knowledge base

- Developing customer relationships through professional, dependable and accurate interactions

- Offering proactive communication to clients, account managers and project managers