Customer Service Responsible

L'Oréal Türkiye

Now, we can start talking about our story of leading the beauty. Let's be honest, we grow fast. So we have redefinedleadership; AsCustomer Service Responsible, you will have the opportunity tolearn more than you have in the past. When you get used to being together with thebest, you will realize that you have already been one of them.

What we expect;
4 years’ university degree and excellent communication skills in English,
Min 2 years’ experience in customer service or logistics field Collaborative,
You need to have consumer oriented spirit with service as a priority in order to Establish a personalized relationship with the client in order to optimize the service level
Proactively ensure order processing and follow-up until the delivery to achieve OTFR (On Time Fill Rate) and OTIF (On Time In Full) targets
You need to have substantial analytical skills due to being the privileged interlocutor of clients within the Customer Service and ensure the complete execution of the order-to-cash cycle.
 
You will efficiently answer to the clients requirements (deadlines, shortages, information, disputes) and record, analyze and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the sales and controlling teams, and the physical distribution
 
You will ensure that you enforce the credit policy and the application of our sales terms and conditions in term of payment deadlines, through follow-up of the bills payment and in proactively ensuring reminders and Stay in touch with the Credit Manager in order to identify any credit risks and to implement adapted corrective actions.
 
You have a key role to communicate towards the hierarchy in case of problems and implement adapted corrective actions and ensure the continuity of service
 
You need to have;
You need to have strong communication skills and negotiation skills because you willcooperate with highlypassionate and innovative teams in order to consolidate the promotions and launches projected by them,

With the desire to make a difference you will be able to develop the project as you wish,

Do not worry, when you take the initiative for the world's mostprestigious products, you'll witness how beauty can changes our lives,
So, if you've ever wanted to be on a team that's focused on learning at a blistering pace, we want to get to know you.
L'ORÉAL Turkey performs in 4 different business units; Consumer Products, Professional Products, Luxe and Active Cosmetics division. Leading the global beauty market, L'ORÉAL has 82,880 employees in 140 countries. L'ORÉAL operates with 42 factories and 145 distribution centers around the world.