Project Specialist

Mayen Telekomünikasyon Hizmetleri A.Ş.

Mayen was founded in 2004 with the idea of creating innovative and smart solutions for businesses. As Turkey’s leading customer relationship management company, we aspire to be the number one choice in our field by providing the highest customer satisfaction. Mayen is the meeting point of great ideas and smart solutions, a combination that creates an excellent customer experience.

Mayen provides outsourcing services in areas such as customer services, customer experience & business insights, robotic process automation (RPA), digital training and development systems, social media monitoring & engagement, online people analytics, customer journey mapping, VoC, human resources services, payroll services, accounting, and testing services. The sectors we currently serve are retail, e-commerce, banking and finance, telecommunications, airline and travel, high tech and IT, media and entertainment, and energy and utility.

With more than 3500 teammates in 12 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek,Hebrew, French, Russian, and Bulgarian.

Qualifications

• Bachelor’s or master degree in Engineering, IT or Computer Science, MIS or Management
• At least 3 years of experience within IT and Project Management area
• Highly proficient in spoken and written English.
• Experience in agile practices is a plus
• Having knowledge of software development processes
• Excellent proficiency in MS Applications (Excel, PPT, WORD), Visio
• Advanced analytical skills, ability to progress with result oriented and solution oriented approach
• Ability to progress with agile and data-driven approach
• Ability to progress with multi-task in a deadline-driven environment
• Strong planning and organization skills
• Keen on learning new and complex technologies

Job Description

• Responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects that ensure consistency with company standards, strategy, commitments, and goals
• Acquiring resources and coordinating the efforts of team members and third parties/ vendors in order to deliver projects according to a plan
• Creating and executing project, work plans and revising as appropriate to meet changing needs and requirements
• Planning, executing, and finalizing projects according to strict deadlines within budget
• Managing relationship with clients and stakeholders
• Designing risk mitigation plan
• Providing project progress reports and to executives
• Acting as a coach and subject matter expert in all project management matters
• Optimizing and improving processes and the overall approaches where they are necessary
• Managing large and diverse team
• Use and continually develop leadership skills