CRM Supervisor

Mazars Denge

Mazars can rely on the skills of 20.000 professionals operating in 80 countries. Mazars also has correspondents and joint ventures in 17 additional countries.

Our firm was founded by two partners as a simple accounting firm in 1977. Today Mazars Turkey operates in seven offices Istanbul (2 offices), Ankara, Bursa, Denizli, Gaziantep and Izmir with more than 330 persons workforce. As we realized the importance of an international presence we became a member of the French originated company, Mazars in 1998.

As Mazars Turkey, we are among the top 5 Audit & Accounting firms in Turkey. We serve a portfolio of more than 1.000 clients in various sectors from which 50% are foreign companies with our 38 partners (including 16 Sworn Financial Advisors). From the date of establishment, our mission is to expand our clients, in accordance with International Auditing, Internal Auditing and Accounting Standards.,

Bored of your routine? Looking for new opportunities? This is the very right time to apply Mazars Denge! We, as an ambition team of marketing, are looking for a new colleague who will overwhelm us with her/his speed, ambition, CRM knowledge and create a difference...

The ideal candidates should have the following qualifications;

• Fluent in English (second language or French is an asset)

• At least 4 years of experience in CRM related roles, preferably in B2B services with an interest for new technologies

• Strong analytical skills to interpret data sources

• An entrepreneurial vision or entrepreneurship experience

• Organisation, project management, communication and interpersonal skills (strong time management skills to work with the small but dynamic team)

• Joy of life is a must

İŞ TANIMI

Your day in a nutshell:

• Identifying opportunities to improve the client lifecycle and to enhance the client experience through each CRM touch point

• Understanding segmentation and requirements at each stage of the client journey to create effective CRM communications and campaigns

• Scheduling, testing, and deployment of all CRM activities and input into the selection and targeting of specific segments for campaigns

• Following CRM best practices and the latest techniques inside and outside our industry to evolve and help maximise customer engagement opportunities

Key Responsibilities:

CRM Management

• Devise and implement the annual CRM Strategy and prepare a roadmap and milestones for delivery of CRM and engagement activities

• Deliver CRM campaigns to acquire, retain, grow and win back clients

• Organize client satisfaction surveys; analyze and report the results regularly

• Define profiling and segments based on behavioural and industry data and help to provide relevant insight

Database Management

• Manage the synchronisation of different data platforms and data quality

• Undertake regular data search routines to monitor and correct missing, obsolete or incomplete data

• Create and/or work with existing processes and team to produce timely, effective marketing campaigns

• Follow up and monitor related KPIs