Customer Service Executive

Mesan Kilit A.Ş. (Essentra Components)

Location: Silivri

We are seeking a motivated, results-oriented, and customer-centric "Customer Service Executive" to join our dynamic Sales team. In this role, you will be responsible for nurturing high-level customer relationships, driving strategic account growth, and ensuring operational excellence.

What You Will Do

Account Management & Relationship Building

• Act as the primary point of contact, ensuring clear and effective communication of product value to customers.
• Manage the end-to-end order process: from receiving orders and internal coordination to final delivery and customer updates.
• Conduct regular site visits to strengthen partnerships and proactively resolve any service or product-related issues.
• Analyze and optimize periodic order quantities to ensure supply chain efficiency for existing clients.

Sales Strategy & Market Expansion

• Identify and capture growth opportunities within the existing portfolio and actively hunt for new target accounts.
• Monitor competitor activities and market trends to protect and expand market share.
• Prepare, present, and follow up on professional quotations and commercial proposals.

Financial & Operational Excellence

• Manage the financial health of accounts by tracking collections and ensuring the timely control of receivables.
• Collaborate cross-functionally with internal departments to ensure seamless service continuity and customer satisfaction.

What We Expect

• Bachelor’s degree from relevant faculties.
• Minimum 6 years of proven sales experience, preferably in a manufacturing or technical environment.
• Strong creativity, communication, teamwork, and technical understanding.
• Disciplined, proactive, dynamic, fair, and solution-oriented personality.
• Ability to express ideas clearly and work with determination to achieve results.

Key Competencies

• Exceptional relationship management and communication skills.
• Superior cross-functional coordination and multi-tasking abilities.
• An analytical, detail-oriented, and structured approach to account management.

What We Offer

• Private Health Insurance
• Energy Allowance
• Bayram Vouchers
• Shopping Vouchers
• Education Allowance
• Marriage and Baby Grants
• Employee Assistance Program (EAP)

Our shuttle routes: 

·       Istanbul: Silivri, Selimpaşa, Kumburgaz, Beylikdüzü, Esenyurt, Yenibosna, Sefaköy, Yeşilpınar

        Tekirdağ: Çorlu