Operations Coordinator & Sales Support - Türkiye

Mowi Turkey Su Ürünleri Tic AŞ

Operations Coordinator & Sales Support - Türkiye

Position Title Operations Coordinator & Sales Support

Reporting Line Managing Director Türkiye

Location Ataşehir Istanbul, Türkiye – ( Hybrid )  

Purpose of the Position

The Operations Coordinator & Sales Support supports Mowi Türkiye's sales operations and the related day-to-day financial and administrative processes, helping ensure timely coordination among the sales team, customers, the local team, Central Europe teams, shared services teams, and external advisers.

This is an operational, hands-on role. It focuses on follow-up, documentation, coordination, and the accurate execution of post-sales financial and administrative processes; it does not assume ownership of strategic controlling, statutory accounting, or senior-level financial decisions.

Role Scope and Business Need

Mowi Türkiye operates with a small local team and receives accounting and process support from regional teams and shared service functions. As many transactions require communication in Turkish, original documents, local banking practices, customer and supplier follow-up, and contact with public authorities, a dedicated local resource is needed to manage and follow up these activities.

·  Ensure reliable local follow-up of routine financial and administrative activities.

·  Improve coordination with the OTC, RTR, and PTP shared service teams.

·  Reduce delays in collections, invoicing, documentation, and closing support.

·  Ensure local requests and official correspondence are routed promptly to the appropriate internal or external owner.

Key Responsibilities

1. Sales and Financial Operations Coordination

·  Coordinate day-to-day activities with the OTC, RTR, and PTP shared service teams and follow up on outstanding items.

·  Support sales order, invoice, return, and credit note processes in the ERP system (M3) and related systems.

·  Check transaction data and supporting documents for completeness and consistency, and escalate exceptions to the relevant process owner.

·  Keep action lists up to date and ensure timely communication among Türkiye, CE, and shared service stakeholders.

2. Customer Accounts, Collections, and Credit Support

·  Review customer balances and overdue items, and follow up on collections with customers and the sales team.

·  Support the monitoring of customer credit limits, collateral, and guarantees in coordination with the relevant internal teams.

·  Coordinate customer account reconciliations and support the resolution of invoice, return, rebate, and deduction discrepancies.

·  Record physical cheques received from customers in the relevant records and coordinate their delivery to the bank in accordance with company procedures.

3. Supplier Invoice and Document Follow-up

·  Follow up supplier invoices, e-Archive invoices, account discrepancies, and missing documents.

·  Coordinate with internal stakeholders and suppliers when correction invoices or counter-invoices are required

·  Support invoice approval and documentation processes and help ensure that records are complete and accessible.

4. Banking and Local Administrative Support

·  Support bank documentation, payment-related follow-up, and communication with local banks.

·  Collect, prepare, and route locally required original and signed documents and supporting records to the relevant parties.

·  Support other routine financial and administrative activities required for the smooth running of local operations.

 5. Month-end and Year-end Closing Support

·  Prepare and collect the information and documents required by CE and shared service teams for monthly and annual closings.

·  Follow up on reconciliations and open actions relating to fixed assets, depreciation, accruals, prepayments, and IFRS 16.

·  Support variance explanations and reporting inputs under the direction of the General Manager and CE Controlling.

·  Maintain orderly closing documentation and report delays or inconsistencies promptly.

6. Tax, Audit, and Statutory Process Coordination

·  Coordinate information and documents requested by tax advisers, independent auditors, and internal stakeholders.

·  Follow up on e-Ledger, e-Archive, and statutory certification processes handled by the responsible advisers or service providers.

·  Monitor notifications and correspondence from the Tax Office, Social Security Institution (SGK), Registered Electronic Mail (KEP), KETSIS, the Trade Registry, and other relevant public authorities, and route them to the responsible party.

·  Monitor agreed deadlines and ensure timely submission of the required supporting documents.

7. Sales Operations Reporting and Business Support

·  Prepare regular operational reports, tracking files, and basic financial analyses using Excel and company systems.

·  Support budgeting, forecasting, and management reporting processes by collecting and validating local inputs.

·  Provide hands-on financial and administrative support to commercial and operational teams.

·  Identify recurring process issues and propose practical improvements.

Education and Experience

·  Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.

·  Approximately 3 years of experience in financial operations, accounting support, customer accounts, sales support or a similar role.

·  Hands-on knowledge of invoicing, collections, account reconciliations, and basic month-end processes.

·  Experience working with ERP systems; M3 experience is preferred but not required.

·  Experience in a multinational company or shared service environment is preferred.

·  General awareness of statutory and tax processes in Türkiye; expert-level tax or statutory accounting knowledge is not required.

Key Competencies

·  Written and spoken English sufficient to manage emails, meetings, and regular coordination with international teams.

·  Good command of Excel, including the ability to prepare tracking sheets and basic reports.

·  Strong follow-up, organisational, and documentation skills.

·  Ability to communicate clearly and effectively with customers, suppliers, banks, advisers, and internal teams.

·  A careful, reliable, and solution-oriented approach to work.

·  Ability to manage multiple operational priorities and escalate issues to the relevant parties when necessary.

Key Performance Indicators (KPIs)

·  Timely completion and follow-up of assigned operational finance tasks.

·  Accuracy and completeness of invoices, tracking files, and supporting documents.

·  Visibility of overdue receivables and open customer items, with timely escalation of issues.

·  Timely submission of supporting documents for closing, audit, tax, and statutory processes.

·  Effective coordination and issue resolution with local, CE, and shared service stakeholders.

·  Reduction in recurring process delays and documentation gaps.

Scope of Authority

This position supports and coordinates the financial and administrative processes linked to sales operations.